Help centre
Answers before your first pickup.
Start with the part of the journey you need. Each route explains what happens next, from choosing care to a secure handover.
The LNDRY support path
A useful answer should move the order forward.
Follow the question to the signal, then take the next clear action.
The LNDRY support path
Clear signals at the moments customers care about.
Partner recommendation
Verified before booking
Pickup and delivery can be confirmed through the defined OTP handover flow.
Booking & pricing
Plan the pickup
How does LNDRY work?
Choose the service your garments need and share your pickup area. LNDRY recommends an eligible nearby partner, then you review the estimate and pickup window before confirming your booking.
How long does delivery take?
Turnaround depends on the service, garment-care requirement, pickup slot, and partner capacity. The applicable delivery estimate is shown before you confirm the booking.
How do I pay?
Available payment methods and the applicable estimate are shown before confirmation. Cash payment appears only when it is offered for your selected service and area.
Partner selection
Know who will handle your garments
Who washes my clothes?
Your garments are handled by a verified laundry partner that matches your service need, pickup area, availability, and delivery requirement.
How are partners selected?
LNDRY checks service eligibility, area coverage, capacity, timing, and marketplace quality signals before making a recommendation. The goal is one clear next step, not a crowded vendor list.
Order care
Follow the care journey
Can I track my order?
LNDRY keeps the available order stages visible, including pickup, processing, quality check, delivery, and completion. Continuous rider-map tracking is not presented unless it is available for that order.
What if my clothes are damaged?
Contact support promptly with your order details and photos. LNDRY reviews the concern with the partner against garment notes, care labels, and the applicable refund or liability policy.
Support & policies
Get help without starting over
What if something goes wrong with my order?
Contact the LNDRY support team at support@lndry.in with your order details and any relevant photos. The team will guide you through the next step for your concern.
How do refunds and cancellations work?
Refunds, cancellations, re-service, and credits follow the published Refund & Cancellation Policy. Review the policy before payment, or contact support if you need help with an existing order.
Need help with a specific order?