Legal
Account & Data Deletion
How to permanently delete your LNDRY account and personal data — with or without the app installed — and exactly what happens when you do.
Last updated: July 4, 2026
Section 01
What this covers
This page explains how to permanently delete your LNDRY customer account, and exactly what happens to your data when you do — whether you request it from inside the app or from here, without needing the app installed.
Section 02
How to request deletion
- From the LNDRY app: open Profile → Settings → Delete Account, and confirm the request.
- Without the app: email privacy@lndry.in from the email address on your account, or with your registered mobile number, and write "Account Deletion Request" in the subject line.
- Our team reviews every request to confirm it is genuinely from the account holder before acting on it.
Section 03
What happens after you request it
- Your account is closed and you are signed out of the LNDRY app immediately once the request is approved.
- Your personal details — name, email, saved addresses, registered devices, and other identifying information — are permanently erased within 30 days of approval.
- Past orders are kept, but only in an anonymised form with no link back to you, for accounting, tax, and legal record-keeping as required by Indian law.
- Any unused LNDRY Wallet balance cannot be recovered once deletion is approved — please use or note this before requesting deletion.
Section 04
When a request may be delayed
If you have an order currently in progress, we may ask you to wait until it is completed (or cancelled) before we process the deletion, so pickup, delivery, and payment records stay accurate for everyone involved.
Section 05
Questions
Contact privacy@lndry.in for anything about this process, or see the full Privacy Policy for how LNDRY handles data more generally.